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Frequently Asked Questions

Returns & Exchanges

We offer two stress-free return options. The first is for store credit, where you would receive a free, pre-paid return label. The second option is for a full-refund, however you are responsible for the return shipping. See our Return Policy page for more information. We also offer hassle-free exchanges within 30 days of receipt. See our exchange policy here.

Shipping & Turn Around Times

Shipping and processing times can vary greatly depending on the product you're interested in purchasing. If you have a specific need-by date, enter it in your order notes during checkout. Whenever possible, every effort will be made to meet your delivery time request. See our Shipping Information page for more information.

Order Status

You can check the status of your order at anytime by logging into your Backdrop Express account.

Coupons & Promotions

To stay on top of our latest promotions, check out our Coupons Page, sign up for our email list or check out our Facebook Page!

Other FAQ's

Check out our Help Section for a list of other commonly asked questions.

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Learn More About Backdrop Express

We want to offer our customers a superb shopping experience from start to finish, that’s our main goal here at Backdrop Express.

Founded in 2007 and currently based in Niles, Michigan, Backdrop Express is an online retailer of photography backdrops and studio supplies. As photographers and small-business owners ourselves, we understand the value of having a trusted resource you can rely on to find, research, and purchase high-quality photography equipment for your studio. Whether you are a student on a budget, a newbie just interested in acquiring the basics, or you have been running your own studio for years – we’re here to help!

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