IMPORTANT: If you need an item by a specific date or have questions concerning shipping, please contact our customer care department at (269) 683-2721 or firstname.lastname@example.org. Delivery times for standard shipments are not guaranteed. Whenever possible, every effort will be made to meet your delivery time request.
Here at Backdrop Express our main goal is to offer our customers a superb shopping experience from start to finish. We understand how important it is that your order be delivered accurately and in a timely manner, without costing a fortune in shipping charges. That’s why we offer programs which are aimed directly at achieving this goal, such as
Free Ground Shipping on Orders over $200 and a 100% Satisfaction Guarantee.
Because we offer such a large range of products, however, shipping and processing times can vary dramatically depending on the item(s) you order. Many of our items are made-to-order, which means they require additional processing time before being shipped.
Please review the below information regarding our shipping policies and keep them in mind when attempting to estimate your order’s transit time. For more information regarding a specific product, please look at that product's “shipping information” section located underneath the product description or contact our customer care department.
Where will my order ship from?
Although our headquarters is located in Niles, Michigan, most of our products are shipped directly from the manufacturers, which are located across the United States. Orders with multiple items, or bundled items such as
backdrop kits, are often shipped separately and sometimes from different locations. For specific information regarding an item’s shipping location, please look under that item’s “shipping information” section located underneath the product description or contact us directly.
My order is over $200, how can I receive free shipping?
Simply enter the promo code SHIPFREE into the coupon code field in the shopping cart prior to checkout. Free shipping is only valid for Standard/Ground shipping within the continental US & does not apply to expedited shipping methods. The free shipping promo code cannot be used with any other promo codes.
What carrier/shipping method will be used?
Orders are shipped through FedEx, unless otherwise arranged or stated on the product page. During checkout, you can choose to ship your order Ground (1-5 business days) or select an expedited option, including: Priority Overnight (usually 10:30am next business day), Standard Overnight (by end of day the next business day), 2 Day, or Express Saver (3 business days). Saturday is not included as a day of shipping or delivery or day in transit for any shipping method including expedited shipping. Please call us if you require delivery on Saturday as an additional fee will apply.
Please Note: We cannot guarantee delivery dates with Ground shipping.
For specific information regarding an item’s shipping method, please look under the “shipping information” section located on the product detail page underneath the product description or contact us directly.
How quickly will my item(s) be shipped?
Every effort is made to process orders as quickly as possible; however, some delays may be necessary due to stock availability or for products that are made-to-order. Ground orders are typically shipped within 3 business days; however, it can occasionally take longer (especially during the holidays and month end inventory). Expedited orders will ship the next business day, but we will make every effort to process and ship expedited orders placed prior to 12PM EST that same business day.
Custom items, such as our
printed backdrops and floordrops which are printed to order, do require an additional 3 to 5 business days for processing before they are shipped. Unfortunately, there is no way to expedite this processing time. For specific information regarding an item’s processing time, please look under that product's “shipping information” section located on the product detail page underneath the product description or contact us directly.
How can I track my order?
You will receive an email when your order has been shipped containing all necessary tracking information. You can also track the status of your order online through your Backdrop Express account - just go to “My Account” and select “Review Orders / Track Packages”. Please note that, depending on your purchase, your order may be sent in multiple packages and shipments.
Do you ship outside the continental US?
Yes, however currently only continental US orders can be processed through our website. For orders shipping to Hawaii, Alaska, Canada, or any other international location, please contact our
customer care department with the desired item(s) including sizes you wish to order as well as the shipping address to receive a shipping quote.