Products are dropped shipped direct from the manufacturer. All orders are shipped through UPS unless otherwise arranged. During check out, customers can choose to ship their order Ground, or select one of our expedited options, including: Next Day Air, 2nd Day Air, or 3 Day Select.
Every effort is made to process orders as quickly as possible, however some delays may be necessary due to stock availability. Ground orders are typically shipped within 3 business days; however, it can occasionally take longer (especially during the holidays). Expedited orders ship the next business day at the latest. Custom Printed Backdrops require an additional three to five business days for processing and expedited services will still require that additional processing time.
You will receive an e-mail containing tracking information when your order has been shipped. You can also track the status of your order online through your Backdrop Express account - just go to “My Account” and select “Review orders / track packages”.
Currently only US orders can be processed through our website. For all international shipments, including Canada, please contact our customer care department prior to placing your order to receive a shipping quote.
Please note that Saturday is not included as a delivery day for any shipping method including expedited shipping. Please call us if you require delivery on Saturday as an additional fee will apply.
If you have any questions or concerns about your order, please contact our customer care department at (855) 683-3825 or e-mail us at email@example.com.