Find quick answers to your questions below...
Order Status
Can I cancel my order?
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
An item is missing from my shipment.
I received the wrong product.
My order arrived damaged/defective.
My Account
How do I create an account?
How do I edit my account information?
How do I reset my password?
What is your shipping policy?
When will my order ship?
Do you ship outside of the US?
What are my shipping charges?
The tracking number says "Delivered" but I do not have my item
Can I return my Custom Printed Backdrop?
I refused the delivery of my order, when will I get my refund?
What if I opened the item, but have not used it. Can I still return it?
What is your Return Policy?
When will my credit appear on my account?

Low Price Guarantee
Privacy Policy
Pricing and Billing
Do you accept purchase orders?
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my order receipt/invoice.
When will my credit card be charged?
Buyer's Guide
The product does not have any options or prices listed.
Where do I send my image/file for a Custom Backdrop?
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?